The residential lettings market in England reopened on 13th May with renters allowed to view properties and move home as long as they observe the recommended physical distance.
Our lettings team are accommodating social distancing measures by encouraging clients to watch a video tour prior to undertaking a viewing in person. For the time being, physical viewings will include the following precautions:
- Maximum of 10 minutes in length
- Maximum of two prospective tenants at any one time
- Tenants will be expected to arrive with suitable protective equipment
- Doors and windows in the property will be opened
- Wash basins and hand sanitiser will be made available
Our offices at 135-137 Dyke Road can now be visited by appointment only. Strict social distancing measures are in place, which include but are not limited to perspex screens, floor markings, signage and sanitiser stations. As only one customer is permitted on the premises at any one time, we are encouraging the continued use of email or phone correspondence wherever possible. Prior to reopening, we have carried out a comprehensive Risk Assessment, the details of which can be found here.
Our lettings team are combining remote working with office working on a rota basis. All remote staff have access to email and calls to their direct line are diverted to their mobile. Senior management have as much input in day-to-day affairs as they would do normally. For general enquiries, please continue to call 01273 760007 or email firstname.lastname@example.org.
The process for physical viewings will be guided by our governing body, ARLA, and our staff will be provided with the relevant protective equipment. As we are trying to keep travel and face-do-face meetings to a minimum, any such requests will need to be authorised by senior management and are likely to involve pre-screening questions. We have successfully used a range of tools and technologies during the lockdown period which have ensured our business operations have continued to run smoothly. In addition to virtual viewings, these include secure online video conferencing using Zoom and Microsoft Teams, WhatsApp and email.
If you have any queries or concerns, please do not hesitate to get in touch with your usual contact. As and when the situation changes, we will update this website. The health and wellbeing of our staff and customers remain our priority and we shall continue to follow the latest advice from Public Health England.