Renters in Brighton & Hove are currently allowed to view properties and move home as long as they observe the recommended physical distancing.
We are accommodating these distancing measures by encouraging clients to watch a video tour prior to undertaking a viewing in person. Physical viewings include the following precautions:
- Maximum of 10 minutes in length
- Maximum of two prospective tenants at any one time
- Tenants will be expected to arrive with suitable protective equipment
- Doors and windows in the property will be opened
- Wash basins and hand sanitiser will be made available
Our offices at 135-137 Dyke Road can be visited by appointment only. Strict social distancing measures are in place, which include but are not limited to perspex screens, floor markings, signage and sanitiser stations. As only one customer is permitted on the premises at any one time, we are encouraging the use of email or phone correspondence wherever possible. Anyone visiting our offices is required to wear a face covering.
With the Coronavirus situation changing on a daily basis, it is possible that our staff may need to resume remote working at short notice. This should not affect our service levels as we have systems, procedures and the technology in place to deal with another lockdown. In this eventuality, all remote staff would have access to email and calls to their direct line would be diverted to their mobile. For general enquiries, customers should continue to call 01273 760007 or email firstname.lastname@example.org.
We shall continue to be guided by our governing body, ARLA, on physical viewings and will provide our staff with the relevant protective equipment. Any such requests need to be authorised by senior management and are likely to involve pre-screening questions. In addition to virtual viewings, we can also use secure online video conferencing via Zoom and Microsoft Teams.
The health and wellbeing of our employees and customers, and the smooth running of our operations remain our priority. We shall continue to adhere to the latest advice from the National Institute for Health Protection but if you have any queries or concerns, please do not hesitate to get in touch.