After 7 weeks of lockdown, the residential lettings market in England reopened on 13th May with renters allowed to view properties and move home as long as they observe the recommended physical distance.
Our lettings team are accommodating social distancing measures by encouraging clients to watch a video tour prior to undertaking a viewing in person. For the time being, physical viewings will include the following precautions:
- Maximum of 10 minutes in length
- Maximum of two prospective tenants at any one time
- Tenants will be expected to arrive with suitable protective equipment
- Doors and windows in the property will be opened
- Wash basins and hand sanitiser will be made available
Our offices at 135-137 Dyke Road will remain closed to the public until we have been able to install protective screens and social distancing markers to ensure the safety of our clients and staff.
We have proved that our business can remain fully operational in a remote environment, having provided our staff with the equipment they need to deliver the excellent service you are used to receiving from us. The networks we have in place ensure that senior management have as much input in day-to-day affairs as they would normally.
Depending on your preference, we are using a variety of methods to remain in contact with you. These include email, telephone calls, WhatsApp, FaceTime and Zoom (an easy-to-use online video calling platform).
Emails are being answered by your usual contact or another qualified member of the team. For general enquiries, please continue to email email@example.com.
Calls to our switchboard and to direct landlines are being diverted to mobiles, where possible.
If you need to post any documents, please note that we are collecting mail twice a week from our office premises. However, we would ask that you correspond by email, where possible, to avoid any delay.
We apologise if the current situation has impacted our ability to respond promptly to communications but rest assured that all matters are being addressed as soon as practical.
We shall continue to publish updated information on our website and will follow the latest advice from Public Health England.
We wish you all the best and hope that everyone is able to stay safe and healthy.